9900 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 9900 platform collects, uses, stores, and protects the personal information of Malaysian users who register for or use our services.
Updated: January 2026
Information We Collect
When you register for or use the 9900 platform, we collect various types of information to ensure our services run smoothly, securely, and in a way that meets the needs of Malaysian users. The types of information collected include:
- Account information: Full name, phone number, email address, date of birth, and bank account number used for deposits and withdrawals in MYR.
- Device and browser information: Device type (smartphone, tablet, desktop), operating system, browser version, IP address, and time zone. This information helps us detect suspicious activity and optimise platform performance on your mobile device.
- Payment information: Details of local payment methods such as TNG eWallet, FPX, Boost, or bank transfers. We do not store full credit card numbers — payment data is processed through registered, secure payment providers.
- Usage data: Login records, game history, bets placed, promotions claimed, and active session duration. This data is used for account monitoring and improving the user experience.
- Cookies and tracking technologies: Cookie files and similar technologies stored on your device to maintain login sessions, save user preferences, and analyse usage patterns.
How This Information Is Used
Information collected by the 9900 platform is used solely for platform operations and service improvement. We do not use user data for third-party advertising. Data is used for the following purposes:
- Verifying user identity during registration and the withdrawal process (KYC).
- Deposits and withdrawals in MYR are processed accurately and securely.
- Detecting and preventing fraud, money laundering, and unauthorised account access.
- Sending notifications about promotions, platform updates, or policy changes to users who have opted in to receive them.
- To comply with legal obligations and requests from relevant authorities when required.
- Analysing aggregated usage data (without identifying individuals) to improve the platform interface and overall user experience.
Cookies & Tracking Technologies
The 9900 platform uses cookies — small text files stored on your device — to enhance your experience while using the platform. Three types of cookies are used:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status throughout an active session.
- Persistent cookies: Retained for a set period to remember your preferences, such as interface language and display settings.
- Analytical cookies: Helps us understand how users interact with the platform — including the most visited pages, average session duration, and navigation flow — without identifying any individual user.
You may block or delete cookies through your browser settings at any time. However, blocking session cookies may affect the login function and your overall platform experience.
Data Storage, Security & Sharing
All 9900 user data is stored on servers protected by SSL encryption and additional security layers. Access to user data is restricted to personnel with legitimate operational needs only. We apply industry-standard encryption protocols to ensure your personal and financial information is never exposed to unauthorised parties.
Regarding third-party data sharing, 9900 does not sell, rent, or share users' personal information with any third party for commercial purposes. Limited exceptions apply only in the following situations:
- Payment service providers used to process MYR deposits and withdrawals — they receive only the information required to complete the relevant transaction.
- Relevant authorities where a valid court order or binding legal requirement exists.
- A company that acquires the 9900 platform in the event of a merger or business takeover — users will be notified in advance should this occur.
User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. After an account is closed, data may be retained for an additional period to meet legal obligations before being permanently deleted.
Data Protection Summary
- SSL encryption across all data
- Data is not sold to advertisers
- Restricted to authorised staff only
- Payments processed securely
- Data deletion rights available
- Compliant with Malaysian law
Your Rights as a User
As a 9900 platform user, you have the right to request access to your personal data, correct any inaccurate information, or request deletion of your account and data. Contact our support team to submit such a request.
Related Policies
User Rights Over Personal Data
The 9900 platform recognises your rights over your personal information. You may contact our support team at any time to exercise the following rights:
- Access Rights: You have the right to request a copy of the personal information we hold relating to your account. Such requests will be processed within a reasonable timeframe.
- Right to Rectification: If any information in your records is inaccurate or outdated, you may request a correction through customer support or directly via your account settings.
- Deletion Rights: You may request account closure and deletion of your personal data. Please note that we may need to retain certain data for a specified period to fulfil legal obligations before full deletion is carried out.
- Right to Object: You may withdraw consent to receive marketing communications at any time without affecting your eligibility to continue using the platform.
To submit any request relating to your personal data rights, please contact: [email protected]
Policy Amendments & Contact Information
9900 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, new legal requirements, or improvements to how the platform operates. Whenever amendments are made, the "Updated" date at the top of this page will be revised.
Where an amendment is material and significantly affects user rights, we will notify active users via email or an in-platform notification before the change takes effect.
Continued use of the 9900 platform after a Privacy Policy amendment takes effect will be considered acceptance of the updated policy. If you do not agree with any changes, you may close your account by contacting customer support.
For any enquiries, concerns, or requests relating to your privacy and data protection on the 9900 platform, please reach us at: [email protected]
Our team is dedicated to supporting Malaysian users and will respond within a reasonable timeframe. For other general enquiries, you may also refer to FAQ page us.
Your Data Is Safe with 9900
We are committed to protecting the privacy of every Malaysian user on our platform. Register with confidence and enjoy a safe, trusted online entertainment experience.